Our Phone# 800-225-3126

Ordering, Shipping, Payment, Returns

Ordering policy

Updated:  March 1 2017

While shopping you may place and item in the shopping cart and continue shopping. The price will not be locked in until check out when your order confirmation number is received. If an order confirmation has not been received, the order has not placed.

If there is a problem with  the payment, such as it is not made on time, it is not in the full amount, the check does not clear or you call  to cancel the order, PRT will charge the $35 hold to your credit card, plus, at Pacific Rim Trading's (PRT)  discretion, any additional amount based upon market loss.

PRT does its best to ensure that all prices advertised are correct and current. If for any reason there is a problem, whether the price is wrong, or there is a topographical error, we have the right to cancel or refuse any item that is incorrect. At any time, PRT reserves the right to decline or refund an order it does not wish to fulfill.

Shipping, Handling and Insurance

Buying From Us

Pacific Rim Trading ( PRT) orders are shipped Register/Insured US Mail, USPS Express Mail and Ups. Each package is  fully insured and most will require a signature upon delivery.

YOUR BILLING AND SHIPPING ADDRESSES MUST MATCH AND WE DO NOT SHIP TO PO BOXES.

Packages take on average between 1 and 10 business days for delivery. On rare occasions there have been delays on products like Silver Eagles due to overwhelming orders to the US Mint.  The tracking number will be provided to your email on the date of shipment.

If anything happens to your package while in transit, it is fully covered by our insurance, however we will not accept responsibility if you have left instruction with any carriers or delivery service to leave parcels un-attended for you without need for a signature, or if there are instructions to leave your package with some one else, such as a building manager, neighbor or drop-off location.

If metals we ship to you are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

All orders are made on a best efforts basis. PRT will not be responsible for any errors, negligence or inability to execute an order. Should the order be delayed in transmission, delivery or execution due to the breakdown or failure of transmission or communication  facilities. Pacific Rim Trading is not liable. Any possible problem with your order caused by outside forces beyond our control are not our responsibility and Pacific Rim Trading will not be held liable.

Our online order system has been designed to be easy to use and as error free as possible. The system is a software, and as such is subject to occasional failures for which Pacific Rim Trading is not responsible. By using our system, you are aware that it may  be affected by a commercial internet provider, be it your provider or ours. Any problems caused by failure on the part of an internet provider cannot be blamed on Pacific Rim Trading.

We do not back order bullion. If you order a numismatic which has been previously sold, we will attempt to locate another, or a refund will be given to you. Should the value of your items decrease during that time, you will not be entitled to any market gain.

We do not ship internationally at this time.

Shipping charges are as follows:

Silver coins & bullion:   Silver is shipped based upon weight

 1-9 oz US Mail Insured...............................................................................................$10.00

10-100 oz USPS Express Mail.......................................................................................$20.00                       

101 ounces to 499 ounces USPS Registered/Insured......................................................$35.00                        

500 or more USPS Registered/Insured.............................................................................Free

Monster boxes of US Eagles shipped UPS.........................................................................Free

Monster boxes of Canadian Maples shipped UPS or USPS Reg /Ins......................................Free

Gold coins & bullion:   Gold is shipped USPS Express Mail

1-19 oz........................................................................................................................$20.00

20 oz or more..................................................................................................................Free

All of our packages are carefully and discretely wrapped, usually double packaged with instructions on the inside package as well as the outer package. Each package is fully insured and may require a signature upon delivery. Packages can take from one to ten business days for delivery depending upon location. A tracking number will be provided via email upon date of shipment.

Payment Policy

Payments can be made by bank wire or check when purchasing.  Effective February 6, 2017, PRT has temporarily stopped accepting credit cards for order payments.  This is due to a high volume of fraudlent attempts to purchase.  To keep your prices as low as possible and to protect your order and our business, this will continue until further notice.  

When you pay by bank wire or check, you will be required to submit a credit card for authorization and there will be a hold on your account for $35.00. When paying by check, we cannot check the status of funds in your account with the bank. It can take up to ten business days for funds to clear, so we will hold your order for the full ten business days before shipping. Paying by bank wire does not cause this delay.  Payment by check or bank wire must be received within two (2) days of ordering.  

Wire Transfers are sent to:

 

Bank 

 

   

Heritage Bank
2504 East Bakerview Road
Bellingham, WA  98226

(360) 527-9919 

       

 ABA/Routing #  

325-170835
   Account #     100-445-263


Market Loss Policy

Once you have placed your order and received a confirmation number, your price is locked in and your transaction may no longer be cancelled - only off set by current market values.  Any difference between the price you bought and our current asking price is your responsibility, as well as the $35 cancellation fee. Any market gain that comes from a cancellation is PRTs to keep.

This means if you pay $1200 for a coin and want to cancel your order, and the current value is $1100, then you would receive $1100 back and have to pay the $35 cancellation fee as well as the $100 difference in coin value. This amount will be deducted by PRT from any refund sent or charged to the credit card which held the order.

For items purchased by PRT, estimates may be given verbally,  but they are estimates only. We do not lock in a price until we receive item/s. Once we examine the item/s and give you a purchase confirmation order, your price has been locked in and your transaction may no longer be canceled - only off set by current market values. If you cancel your order, any difference between the purchase price and current market values is your responsibility. Again, there is a $35 cancellation fee. Any market gain from the cancellation is PRTs to keep.